Last Updated on 26 Apr, 2024
This privacy policy (“Policy”) is in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and applicable RBI guidelines and regulations and describes the information collected from you (hereinafter referred to as “You”, “Your” or “User”) on Your visit to the Platform (defined further) and use of Platform; manner and procedure of collection of such information; use, storage, and disclosure of information collected; rights and choices available to You with respect to the information collected; and how GC Web Ventures Private Limited and its affiliates, successors and assigns (hereinafter referred to as “IndiaLends”, “We”, “Us or “Our”) protects the information collected.
IndiaLends owns and operates a website, accessible on www.indialends.com, and a mobile application under the brand name ‘IndiaLends’ (hereinafter collectively referred to as “Platform”).
This Policy constitutes a legal agreement between You as the User of the Platform, and Indialends, as the owner of the Platform. For clarity, User shall mean any person, who visits, uses and/ or transacts through the Platform. You are permitted to use the Services available on the Platform only if you are a natural person, citizen of India, and at least eighteen (18) years of age.
This Policy supersedes any prior communication on this subject matter and excludes third-party websites/ applications that are connected via links to the Platform and stores from where You download Indialends mobile application. We urge You to read the terms and conditions of the third-party websites, stores and applications and use/access them at Your own risk. Indialends shall not be liable or responsible to You for any acts or omission of third-party websites, applications or stores as Indialends does not have any control over such websites, stores and applications.
By visiting or accessing the Platform and voluntarily providing Us with information, including, but not limited to, personal information and sensitive personal information, You are consenting to Our use of the information in accordance with this Policy.
IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT USE OR ACCESS THIS PLATFORM.
This Policy is a part of the ‘Terms & Conditions’ located here . Your use of the Platform will be governed by this Policy together with all policies, notices, guidelines, disclaimers that are published on the Platform and/or shared with You from time to time and such other terms as may be applicable to You as a User of the Platform.
This Policy shall be enforceable against You in the same manner as any other written agreement.
We reserve the right to modify this Policy at any time and update this Policy from time to time, so please review this Policy frequently to understand the latest privacy practices adopted by Us. Changes and modifications to this Policy will take effect immediately upon posting on the Platform. Any continued use of the Services shall signify Your acceptance of such updated Policy.
IndiaLends is in the business of inter alia, providing services (“Services”) in the nature of:
Other than as mentioned herein, We desist from accessing mobile phone resources like file and media, contact list, call logs, telephony functions and others or collecting any biometric data.
We may receive information related to your loan related transactions in cases where we are providing ancillary services to the Lending Partner as outsourced by the Lending Partners which we may further outsource to third parties, such as collection of loan dues.
We shall collect information for application processing as mentioned in this Clause upon seeking Your explicit consent, detailing the purpose of collection, and entities with whom such information might be shared. The consent form shall be provided to You at each stage of collection of such information by Us.
For details on Our Lending Partners, You may refer to website link of Our Lending Partners which we publish on Our Platform.
By writing to us or calling us, You provide Your express consent to Us to use the information listed in this Clause for purposes mentioned in this Clause.
We may use information we collect about you to provide you with a personalised experience on our website/app, such as providing you with content in which you may be interested and making navigation on our sites easier.
As you access and use IndiaLends, we may request access wherever applicable to your:
| Sr No. | Permission | Purpose |
| 1 | SMS | We don't collect, read or store your personal SMS from your inbox. We collect only financial SMS sent by 6-digit alphanumeric senders from your inbox which helps us in identifying the various bank accounts that you may be holding, cash flow patterns, description and amount of the transactions undertaken by you as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis. This process will enable you to take financial facilities from the regulated financial entities available on the Platform. |
|---|---|---|
| 2 | Location | Required to show offers based on their nearby location. |
| 3 | Contacts | When you use the digital gold gifting feature on IndiaLends, we may request access to your contacts. This access enables us to send timely updates or messages to the recipients when they receive a digital gold gift card from you. The primary purpose of accessing your contacts is to enhance your gifting experience. We strictly use the contact information to send updates related to the digital gold gift cards. We do not share, sell, or disclose this information to any third parties for marketing or other purposes. Our access to your contacts requires your prior written consent. You have the option to deny or later withdraw this consent. However, please be aware that such denial or withdrawal may impact our ability to provide you with certain or all services, and we shall not be held liable for any resulting limitations |
Cookies are small data files that a website stores on Your computer. We will use cookies on Our Platform similar to other lending marketplace websites/apps. Use of this information helps Us identify You, User behaviour, the products that the User browses on Our Platform, in order to make Our Platform more user friendly and to be able to provide You with information relating to credit products that may be of interest to You. We might also use this information to display advertising from third party companies. You will be provided with an option to decline cookies at all times but if You choose to do this it might affect Services provided to You.
With respect to the information collected by Us to provide Services, You have the following rights available to You:
You may deny providing any information required by Us, restrain Us from sharing information with Lending Partners or third parties (as the case maybe), deny storage of information or not provide Us the right to contact You.
You have the right to withdraw consent previously provided to Us with respect to Our usage of Your information and You have the right to require the Platform to delete/ forget the data relating to You. Right to withdraw consent includes consent provided to Us previously for specific use of information, storing of information, sharing Your information with third parties and network of Lending Partners and consent to contact You.
Basis Your request, We shall purge the information provided by You if there is no legal requirement to retain such information.
However, we reserve the right to retain information to the extent required for below mentioned purposes:
In addition to the above, if Your application for provision of loan or credit card facilities was sent to Lending Partner for processing or if You have availed any loan or credit card facilities from Our Lending Partner, the Lending Partner shall have the right to continue processing Your information to contact You regarding the application or till such credit facility has been repaid in full, along with any interest and dues payable and/or for such period as may be allowed under applicable law. The Lending Partner may require Us to retain information in circumstances when the Lending Partner has outsourced any services in relation to its credit products such as collection of dues to Us and in such cases, we will be required to retain Your information.
We urge You to review information provided by You. In the event that any information provided by You is inaccurate, incomplete or outdated, You have the right to provide Us with accurate, complete and up to date information and have Us rectify or amend such information at Our end immediately (not later than one (1) month from date of receipt of notification). We request You to ensure to always provide Us with accurate and correct information to help us provide effective Services to You. We disclaim all liability and responsibility for the authenticity of the information provided by You to Us.
Please be mindful that the Services provided to You may get affected or We may no longer be able to provide You Services if You exercise Your right to deny consent or Your right to withdraw consent or Your right to be forgotten or if You provide incorrect/inaccurate information.
We store and process Your personal information on Microsoft Azure. Some of the safeguards We use are firewalls and data encryption using SSL, and information access authorization controls. We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve the same, We use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. We have a comprehensive documented information security programme and information security policy that contain managerial, technical, operational and physical security control measures. Information You provide to Us shall be stored on Our secure servers located in India. The standards that We comply with to ensure the security of the information provided by You and processed by Us is the international standard of IS/ISO/IEC 27001 as mandated by the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. However, You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Platform and data bases or other acts of third parties, or acts or omissions beyond our reasonable control and You shall not be entitled to hold IndiaLends responsible for any breach of security. However, IndiaLends shall duly inform You if there has been any breach or unauthorised disclosure of the information as provided by You.
Except information collected under Clause A(2) or if any information is required to be deleted to be compliant with applicable laws, We retain Your information for as long as it is necessary for providing You the Services available on the Platform unless We receive Your request for deletion of information. On receipt of Your request for deletion of information, We will delete Your information in accordance with Clause C(2).
Notwithstanding any provision to the contrary, other than economic and income related information collected under Clause A(2), We do not store any information which is collected for purposes mentioned in Clause A(2) except basic minimal data that may be required to carry out Our operations. This however excludes, any information required to be retained due to relevance of information to any pending litigation or information that is otherwise required to be retained under any other law for the time being in force or information required to be retained due to instructions from Lending Partner in cases of an ongoing loan or pending credit card payments for collection of dues if outsourced to Us.
We may share Your data with third Parties for providing and improving Our Services, enforcing ‘Terms & Conditions’, and may use or assign Your information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our Users, or others. Except requirement to share any information with regulatory or statutory authorities, We shall ensure that the third parties with whom we may share Your data are under a confidentiality agreement with Us for the provision of Services which inter alia restricts such third parties from further disclosing the information unless such disclosure is for the purpose as detailed under that confidentiality agreement. We shall also strive that the third party to whom information is transferred maintains the same level of protection that is adhered to by Us which in no case shall be less than the standards mentioned under applicable laws. However, We are not responsible for any breach of security or for any actions of any third parties that receive Your personal information.
If You have any grievance with respect to Your personal information, please write to the Grievance Redressal Officer (“GRO”), whose details are mentioned below:
Name: Yojana Kumari
Email ID: grievance@indialends.com
Contact No: 0124-6983600
Address: GC Web Ventures Private Limited, plot no. 31, 1st & 2nd Floor, Sector 18, Udyog Vihar, Gurugram, Haryana - 122015
If You require any further information or clarification, You may also contact us at support@indialends.com.
Please allow us time of 48 (forty-eight) hours to process Your request and take required action.
“Phishing” usually occurs when users of a website are induced by an individual/entity into divulging sensitive personal information or personal information by using fraudulent websites and/ or e-mail addresses. In the event You provide information to a website or respond to an e-mail which does not belong to Us or is not connected with Us in any manner, You will be a victim of Phishing. We do not send e-mails requesting a User for payment information, user name or passwords.
We have taken every effort to ensure that this Policy adheres to applicable laws, rules and regulations. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy does not apply to any information other than the information collected by IndiaLends through the Platform. This Policy shall be inapplicable to any unsolicited information, You provide Us through this Platform or through any other means. This includes, but is not limited to, information posted in any public areas of the Platform. All unsolicited information shall be deemed to be non-confidential and IndiaLends shall be free to use and/ or disclose such unsolicited information without any limitations.
The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.
This Policy shall be governed by and construed in accordance with laws and courts mentioned in the ‘Terms and Conditions’.
The Company is incorporated and registered under Companies Act, 2013 with its registered office at Delhi, India. By browsing/using the Platform, You hereby acknowledge that IndiaLends is not responsible or liable in any manner to comply with any local laws of Your territory except India.